Pulse – Service and Support
24 Hour Remote Monitoring & Dedicated, Top-Priority Support.
AVL Pulse will ensure your systems are performing at their best.
Over the past decade in business, AVL is proud to boast over five hundred completed AV, Data and Lighting projects. While our portfolio of new work increases every year, our responsibility to existing clients continues long after construction is complete. The systems we install are of the highest standards in our industry, but like all technology, allowing for constant monitoring, regular maintenance, troubleshooting and upgrades is essential.
AVL is proud to launch our Service and Support department in 2020! We have been busy developing concepts to offer a support solution that can be tailored to all our customers, from large multi-property resorts to small private homes. The result is PULSE, offering a menu of affordable services that our clients can choose from, including 24/7 remote monitoring, monthly onsite visits, customized reporting and equipment upgrades.
Meet our newly appointed Service & Support Manager, Ryan Komorek.
Ryan hails from New York and brings with him a wealth of knowledge in the service industry, customer relations and sales. Ryan will be the customer’s first port of call when an issue arises and will expertly coordinate the next steps to ensure a speedy response and resolution.
Remote support can often resolve an issue in a matter of moments but if required, our team of experienced technicians in the field are readily available for onsite visits.
OVRC PREMIUM MONITORING
This pro-active service allows an AVL technician to be alerted to a problem before the client is even aware. This system monitors the location 24/7/365 for any faults or issues. This is especially valuable for a rental property where the systems are not being used and tested all the time. $100/month
This service allows an AVL technician to respond to an issue in the fastest and most efficient way possible. We include unlimited time for remote support to give the best chance of resolving the issue immediately and at no extra cost. $150/month
ESSENTIAL NETWORK SUPPORT
Essential Network Support allows us to quickly access WIFI analytics and connectivity diagnostics. We can also monitor internet uplinks and network usage. This service includes unlimited remote support time. $25/month
Streaming Services includes set up and management of a dedicated SONOS account and Apple ID. Basic NETFLIX and SPOTIFY monthly subscriptions are also included at no extra charge. This ensures subscription services are activated quickly and removes the hassle for the customer. $30/month
Our management and support of EXPAT TV, unlocks your favourite TV from around the world, both live events and catch up. A one-week free trail is included. $50/month