Pulse – Service and Support

24-Hour

Remote Monitoring & Dedicated

Top-Priority Support.

AVL Pulse will ensure your systems are performing at their best.

Over the past decade in business, AVL is proud to boast over five hundred completed AV, Data and Lighting projects. While our portfolio of new work increases every year, our responsibility to existing clients continues long after construction is complete. The systems we install are of the highest standards in our industry, but like all technology, allowing for constant monitoring, regular maintenance, troubleshooting and upgrades is essential.

AVL is proud to launch our Service and Support department in 2020! We have been busy developing concepts to offer a support solution that can be tailored to all our customers, from large multi-property resorts to small private homes. The result is PULSE, offering a menu of affordable services that our clients can choose from, including 24/7 remote monitoring, monthly onsite visits, customized reporting and equipment upgrades.

Schedule a Free Consultation

Call +1 284 340 2020 or email

OVRC PREMIUM MONITORING

This pro-active service allows an AVL technician to be alerted to a problem before the client is even aware.  This system monitors the location 24/7/365 for any faults or issues.  This is especially valuable for a rental property where the systems are not being used and tested all the time. $100/month

REMOTE SUPPORT

This service allows an AVL technician to respond to an issue in the fastest and most efficient way possible.  We include unlimited time for remote support to give the best chance of resolving the issue immediately and at no extra cost. $150/month

ESSENTIAL NETWORK SUPPORT

Essential Network Support allows us to quickly access WIFI analytics and connectivity diagnostics.  We can also monitor internet uplinks and network usage. This service includes unlimited remote support time. $25/month

STREAMING SERVICES

Streaming Services includes set up and management of a dedicated SONOS account and Apple ID. Basic NETFLIX and SPOTIFY monthly subscriptions are also included at no extra charge. This ensures subscription services are activated quickly and removes the hassle for the customer. $30/month

EXPAT TV

Our management and support of EXPAT TV, unlocks your favourite TV from around the world, both live events and catch up.  A one-week free trail is included. $50/month